Senior Field Service Technician
Company: Orion Talent
Location: San Diego
Posted on: October 29, 2024
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Job Description:
Title: Senior Field Service Technician
Location: San Diego County or Southern Los Angeles County, CA
Shift or Travel: First Shift (M-F) / travel can be up to 50% - 75%+
as needed. Can be onsite for up to three weeks at a time. Mileage
reimbursement for local travel. Air travel and hotel covered along
with daily expense reimbursement.
Compensation: $75k - $85K+ base DOEQ w/ OT, annualized bonus, and
equity. No relocation provided.
Benefits: Competitive Compensation Package, Equity (typically in
the form of Restricted Stock Units with time -based vesting),
401(k) with company contribution, Company paid holidays, Medical,
Dental and Vision Insurance, Short -Term and Long-Term Disability,
Basic Term Life Insurance, Paid Time Off, Flexible Spending
Accounts, Employee Wellness Programs, Employee Rewards Programs
Position Description: The Sr. Field Service Technician is
accountable for system installation, commission and customer
support. Reviewing and resolving warranty claims and assisting
customers with non-warranty issues. Identifying improvements to the
system and working with the system and manufacturing teams to
improve the design of the overall DC system (including all system
hardware and BMS software functions). Train our customers/partners
on installation and commissioning procedures, system operation and
best practices. The technician is also responsible for supporting
services and maintenance of existing systems.
Responsibilities:
--- Install, commission, troubleshoot, repair and analyze company
commercial BESS as well as third party products sold by the company
in
the field, remote via email, telephone and remote support tools
(i.e. AR remote support tools), and site visits.
--- Utilize company provided Field Service and Work Order
Management tools to retrieve and update information timely and
accurately
--- Write reports, train customers, and respond to customers'
concerns regarding the functionality and performance of their
system
--- Develop detailed knowledge of company's commercial products and
third-party products sold by company.
--- Maintain a working knowledge of the NEC (National Electric
Code)
--- On a regular base work with high voltage DC electricity, three
phase power, and the relevant software of the BESS and
third part products
--- Other duties, responsibilities and activities may change or be
assigned at any time with or without notice y
Requirements:
--- At least 6 -10 years of relevant hands-on troubleshooting
experience that can be applied to energy storage service and
operations
--- Previous Field service experience (2 years) performing install
and commissioning of electrical systems
--- Experience in applied problem-solving methodology
--- Knowledge using data acquisition tools, data logging, metering
and electrical instrumentation.
--- Electrical safety training, NFPA70E or similar
--- Medium Voltage/ Substation experience preferred
Abilities:
--- Ability to work independently, and proactively with minimal
supervision
--- Ability to communicate challenges in a forthright and accurate
manner
--- Solid Computer skills: Windows, Office, Programming (PLC,
controls experience a plus)
--- Awareness of electrical, crane, forklift and construction work
safety.
--- Understanding of DC Electrical systems and controls.
--- Knowledge using data acquisition tools, data logging, metering
and electrical instrumentation.
--- Exceptional communication skills: ability to lead by example
and through influence
--- Ability to travel domestically and internationally and work at
field installations up to 100% of working time for up to thr ee
weeks at a time.
--- Ability to work at great heights, work in extreme environments,
perform prolonged periods of repetitious duties, lift at
least 50 pounds frequently
--- Attention to detail and high level of accuracy
--- Knowledge of the National Electrical Code
Keywords: Orion Talent, Newport Beach , Senior Field Service Technician, Professions , San Diego, California
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