Customer Support Specialist

Company: VirtualVocations
Location: Oxnard
Posted on: November 10, 2024

Job Description:

A company is looking for a Customer Support Specialist to provide technical support and improve customer experience.

Key Responsibilities

Address customer queries and provide support for CipherHealth solutions
Configure solutions for various customer use cases and collaborate with internal teams
Create customer-facing and internal documentation to support solutions

Required Qualifications

Strong understanding of CRM systems; familiarity with Salesforce Service Cloud is a bonus
Experience in a user-facing support team is preferred
Familiarity with SaaS-based technologies
Experience in executing data interfaces and integrations, including SFTP, HL7, SSO
Independent working style with the ability to make informed decisions with minimal supervision

Keywords: VirtualVocations, Newport Beach , Customer Support Specialist, Other , Oxnard, California

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