Support Specialist I

Company: VirtualVocations
Location: Long Beach
Posted on: November 8, 2024

Job Description:

A company is looking for a Support Specialist I - Tier 1.

Key Responsibilities:

Respond to customer inquiries via chat, email, or phone during business hours
Provide first-touch resolution for customer issues and escalate when necessary
Maintain product expertise and contribute to support content and resources

Required Qualifications:

1+ years of related customer support experience
Familiarity with SaaS solutions and enterprise-level customers preferred
General understanding of the Real Estate Industry preferred
Experience with technologies such as Salesforce, Wordpress, and JIRA
4-year degree preferred

Keywords: VirtualVocations, Newport Beach , Support Specialist I, Other , Long Beach, California

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